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Old 05-13-2003, 08:41 AM
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Question Numeric Paging


I have a pretty big project coming up at work and need some tips. I am developing Help Desk Software for the Company I work for. It will be located on the company intranet with a web interface. There will be 4 levels of urgency for requesting support. When someone in the building requests the most urgent level, I need a numeric page to be sent to a couple of regular numeric pagers. I was told that I could write a batch file that could send a page with some built in windows paging component. Another option would be to use a VB program with the MSComm component, and I also heard that SQL SERVER has a built in function that will send numeric pages by a command line. My question is what would be the easiest and most logical way to do this?

Also, whatever sends the page does not need to recieve any variables or input from the software. It just needs to send a page to the number it is specified when it is executed.
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Old 05-13-2003, 10:01 AM
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I don't know about your problem but can I make a recommendation? Impose some sort of penalty/deterant to using the higher levels of support priority. This reason is that to whoever is having the problem it always seems like a major emergency which must be fixed immediately even if its not really. Basically if the end users are free to choose which ever level they like then you will be innundated by high level support requests.
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Old 05-13-2003, 03:06 PM
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This is hard to say from the info you gave. Something I would consider doing is seeing how are the pagers paged right now. Is it by phone or by internet or local wireless internet? I would find out how to use the pagers then use them that way.
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Old 05-13-2003, 03:23 PM
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They are regular numeric pagers that you page from a phone.
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Old 05-13-2003, 03:39 PM
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I am not to sure on exactly how to do this, but there should be quite a few tutorials around. What I would do is call the pageing number and send them the info. I think it is the MSComm control but I am not sure. You might want to look and see if there is an internet interface to send pages to these pagers. It would be easier to code and less load on your program.
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Old 06-11-2003, 02:41 AM
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Hi,

I am doing exactly the same...except for the help desk thing! I have got some code on my pc at work which I will dig out tomorrow and post here...

You will have to play with the code as ours is designed for automatic notifications of emergency incidents....
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Old 06-11-2003, 08:28 AM
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Default Numeric Paging

Quote:
Originally Posted by nzfire
Hi,

I am doing exactly the same...except for the help desk thing! I have got some code on my pc at work which I will dig out tomorrow and post here...

You will have to play with the code as ours is designed for automatic notifications of emergency incidents....



Thanks nzFire, but I finally got it to work. If anyone would like the code, just reply to this thread.
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Old 06-11-2003, 05:09 PM
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I just sent an email to your addy! Could I get some code from you?

Cheers
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Old 06-12-2003, 09:35 AM
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Default Numeric Paging: .Zip File

Here's the .zip file for you, nzfire, and anyone else who wants it. It is the VB project file, code comments and everything. If you have any trouble getting it to work or questions about something in the app, let me know.

Also, a great book on serial communications is "Visual Basic Programmer's Guide to Serial Communications 3" by Richard Grier published by Mary Publishing. It says .Net at the top, but it is a VB 6.0 book, it has helped me out a lot.

Have fun.
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File Type: zip numericPager.zip (2.1 KB, 30 views)
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